Q: Do I have to wait in this long line if I have an appointment at 7:00 am to fix my dog/cat?
A: Yes, everyone needs to get in line to check in for surgery.
Q: I am trying to schedule a surgery appointment. The online scheduling system is giving me an error message or isn’t showing any appointments.
A: Open appointments are coming available every day or two, so please keep checking back.
Q: I am trying to schedule a Wellness/TLC appointment. The online scheduling system is giving me an error message or isn’t showing any appointments for the rest of the year.
A: Open appointments are coming available every Sunday for the following week, so please keep checking back.
Q: I have not received the appointment information. What time do I arrive?
A: You were sent 2 emails at the time that your appointment was approved. One has the consent form that you will need to sign and send back. The other one has all of the appointment details and instructions. Please read this email carefully as it contains a lot of information. Also lock or star this email it will only be sent once.
Q: You only have one opening and I have 2,3,or 4 pets to bring in. Can they all share the same appointment?
A: No, every pet must have their own separate appointment.
Q: These are stray cats/dogs. Why do I have to have a name for each one?
A: It is our clinic policy that every pet that comes to PAAC must have an actual name and we have to have names for the rabies certificate that will be registered. (double check with Cheryl about a better way to word this one)
Q: I just set an appointment to spay/neuter my dog/cat. I was given a price due at the end. I am in the free area for the grant. Why am I being charged?
A: We will see your address and will note your reduced or free amount for when you arrive at your appointment. You will be required to show proof of residence at drop off with your DL or utility bill.
Q: Are my appointments approved?
A: Once our scheduler has a chance to review and approve your appointment you will receive an email that is entitled appointment confirmation and an email that is entitled consent form. The appointment confirmation email has all of the appointment details, instructions, and preparation information. Please make sure that you lock, star, or save this email.
Q: Do we allow walkins at the clinic?
A: We accept about 3 walk in appointments for vaccinations on Monday, Tuesday, Wednesday, and Saturdays to fill no show appointments. We do not accept walk in appointments for spay/neutering or TLC (sick visits).
Q: How much do we charge for a no show fee?
A: If you no show an appointment or cancel less than 48 hours before the appointment, you will be charged a $20 deposit the next time you try to schedule an appointment.
Q: How long does it take to receive a call, text or email back?
A: It can take 24 hours to return a call, text, or email if you call, text, or email Monday – Friday at 3 pm. If you call Friday after 3pm, on Saturday, or on Sunday you will not receive a call, text, or email back until Monday when we return to the office.
Q: Do I need to pay the $20 deposit if my pet is eligible for a free program?
A: Yes everyone will need to pay the $20 deposit. If you qualify for free services, the deposit will be refunded to your card when you come in for your appointment. (The funds may take several days to show back up on your card depending on banking time.) If you will owe for your services the day of your appointment, the deposit is applied towards the balance of your visit the day of the appointment. If you do not show up or cancel less than 48 hours ahead of the appointment, you will forfeit your deposit.
Q: Do I need to make an appointment online even if I am just picking up medications?
A: Yes we ask that you schedule a refill appointment just to pick up medications.