Q: Do I have to wait in this long line if I have an appointment at 7:00 am to fix my dog/cat?
A: Yes, everyone needs to get in line to check in for surgery.
Q: I am trying to schedule a surgery appointment. The online scheduling system is giving me an error message or isn’t showing any appointments.
A: Open appointments are coming available every day or two, so please keep checking back.
Q: I am trying to schedule a Wellness/TLC appointment. The online scheduling system is giving me an error message or isn’t showing any appointments for the rest of the year.
A: Open appointments are coming available every Sunday for the following week, so please keep checking back.
Q: I have not received the appointment information. What time do I arrive?
A: You were sent 2 emails at the time that your appointment was approved. One has the consent form that you will need to sign and send back. The other one has all of the appointment details and instructions. Please read this email carefully as it contains a lot of information. Also lock or star this email it will only be sent once.
Q: You only have one opening and I have 2,3,or 4 pets to bring in. Can they all share the same appointment?
A: No, every pet must have their own separate appointment.
Q: These are stray cats/dogs. Why do I have to have a name for each one?
A: It is our clinic policy that every pet that comes to PAAC must have an actual name and we have to have names for the rabies certificate that will be registered. (double check with Cheryl about a better way to word this one)
Q: I just set an appointment to spay/neuter my dog/cat. I was given a price due at the end. I am in the free area for the grant. Why am I being charged?
A: We will see your address and will note your reduced or free amount for when you arrive at your appointment. You will be required to show proof of residence at drop off with your DL or utility bill.
Q: Are my appointments approved?
A: Once our scheduler has a chance to review and approve your appointment you will receive an email that is entitled appointment confirmation and an email that is entitled consent form. The appointment confirmation email has all of the appointment details, instructions, and preparation information. Please make sure that you lock, star, or save this email.